Maui Tom’s specializes in Maui vacation rental cleaning designed for owners who expect professional, guest-ready results every time We’re here to make your life easier, your guests happier, and your revenue more secure.
Unlike most “mom and pop” operations or gig-worker cleaning crews, we’ve built a system from the ground up that eliminates the stress and uncertainty most owners deal with. From deep cleaning and calendar integration to inspections, documentation, and linen management, everything we do is designed to deliver a 5-star experience—for your guests, and for you.
What makes us different:
We provide full turnover cleanings between guest stays. That includes:
Every new property begins with a full deep clean. That allows us to bring the unit up to standard, identify any issues that could cause guest complaints, and create a clear baseline for future turnovers.
Yes to both. Mid-stay cleans can be scheduled on request and are typically priced at around half of a full turnover. Deep cleans are included at the start of service and can also be requested periodically for high-use units or seasonal maintenance.
No—and that’s intentional. We’ve found that rigid checklists often result in “box checking” rather than high-quality cleaning. Worse, they can allow recurring issues to go unnoticed because something wasn’t technically on the list.
Instead, our cleaners are trained to maintain the standard established during the initial deep clean, and our inspectors follow up to ensure it stays that way. This approach leads to cleaner units, fewer complaints, and better reviews.
You don’t. Once we’re connected to your calendar—Airbnb, VRBO, or any iCal-enabled platform—your reservations sync directly with our system. That means all changes, extensions, cancellations, and updates are tracked automatically. No texting us changes. No emailing us reminders. No missed cleanings.
If you have off-calendar guests—like friends, family, or owner stays—you can call us, email us, or just log into our app and add the dates directly.
Because people make mistakes. Dates change. Cancellations get forgotten. Manual coordination with most cleaning services can involve five or more steps—copying from a platform, pasting into an email, confirming by phone, etc. It’s inefficient and fragile.
Our system eliminates those steps. The moment your calendar updates, so does our schedule. You can even see what’s scheduled and get notifications when a unit is clean and guest-ready.
Yes. After every turnover cleaning, one of our inspectors checks the unit before it’s marked ready. This second set of eyes ensures nothing was missed—especially important after quick turnovers or high-traffic holidays.
Cleaners know their work will be inspected, which keeps quality high. And you know your unit is truly ready for the next guest.
Yes. If you use our app and enable notifications, you’ll receive a message when the cleaning is finished and another when the inspector marks the unit ready. This is especially useful when a guest asks about early check-in—you’ll know exactly when the property is available.Yes. If you use our app and enable notifications, you’ll receive a message when the cleaning is finished and another when the inspector marks the unit ready. This is especially useful when a guest asks about early check-in—you’ll know exactly when the property is available.
Yes, and it’s a game changer for many owners. With our linen service add-on, we provide:
This removes the burden of linen management, reduces wear on in-unit laundry machines, and ensures consistency and professionalism.
No problem. If you supply your own linens, we ask that you provide a minimum of three full sets:
Why three sets? Because it allows us to do laundry off-site, inspect for damage, and replace missing or damaged items immediately without delaying the next guest.
Off-site laundering and inspection is a standard process for all clients—whether you use our linen service or your own. This guarantees cleanliness, consistency, and accountability no matter what.
Yes—within limits that are designed to protect both you and us.
We’re not a full maintenance company, but we do have the expertise to take care of many smaller issues—especially when you’re in a pinch. That might include things like tightening a faucet, unclogging a drain, replacing a light switch plate, or stopping a minor leak.
We do this because we know how hard it can be to find someone dependable on Maui—and how much is riding on getting things resolved before your next guest checks in.
That said, we don’t coordinate or recommend outside service providers. Maui has a high turnover of professionals, and we’ve learned that even someone reliable last month may not show up this month. If we were to coordinate with a vendor, charge you for our time, and they didn’t follow through—or worse, overcharged or underdelivered—it could damage our relationship.
Instead, we want you to stay fully in control of the job, the price, and the people involved. Once the work is complete, you can absolutely call us to check the unit, verify the repair, or clean up afterward. We’re happy to help—as long as we’re supporting you in a way that keeps expectations clear and avoids unnecessary risk on both sides.
You can send packages to our warehouse, and we’ll deliver them to your condo during the next cleaning—no charge. That’s perfect for things like replacement remotes, restocking kitchen items, or shipping guest welcome baskets.
Yes, in two ways:
We photograph everything and provide documentation within 24 hours. That includes a written note and a digital invoice you can use to bill the guest or file a claim with a booking platform.
We’ve been hosts ourselves and know how critical fast, clear documentation is when filing with Airbnb or VRBO. We act quickly so you don’t lose the chance to recover your costs.
Our pricing is primarily based on the number of bedrooms and bathrooms—but we also take time during onboarding to understand the full scope of your property.
That’s why we always do an on-site preview before finalizing your rate. This allows us to account for design details that might impact cleaning time—not to penalize style or uniqueness, but to make sure we staff and schedule appropriately.
Elegant touches like mirrored walls, light-colored upholstery, or intricate décor may not affect pricing on their own. But when several of these elements are present throughout a unit, they can increase the time it takes to maintain the level of quality you—and your guests—expect.
By seeing the full picture up front, we’re able to offer a price that’s not only accurate—but fair. Too low, and it’s not sustainable. Too high, and it can impact your bookings. Our goal is to find the right balance: a rate that reflects the real work involved, respects your property’s uniqueness, and supports your success over the long term.
In most cases, no. However:
These cases are rare—our synced calendar system prevents most of these problems from ever occurring.
Yes. We carry:
Many small or independent cleaning teams on Maui carry no insurance at all. If something goes wrong—an injury, a damaged item, or a guest complaint—you could be left exposed. We remove that risk by running a fully insured, professional operation.
We have backup cleaners and a coordinated scheduling system. If someone calls out or an emergency arises, we have resources in place to keep your turnovers on track. Unlike many cleaning operations on Maui, we don’t rely on just one or two people—we’ve built in coverage so you don’t get left scrambling.
